Privacy Policy

The Policy

This privacy policy sets out how we use and protect any information that you give us when you use our websites - slickbusiness.co and education.slickbusiness.co (together, "Slick Business"). This policy is effective from 1st January 2019 and was last updated on 5th July 2026.

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using our websites, then you can be assured that it will only be used in accordance with this privacy statement.

We may change this policy from time to time by updating this page.

Who, What, Why, How Long

Who we are

Personal information submitted through slickbusiness.co or education.slickbusiness.co is collected by Slick Business Ltd. You can contact us here.

What we collect

We may collect the following information:

• your name, email address, website url, your computer's IP address and any specific enquiry details
• if you submit any form on our site, the full contents of that submission
• if you make a purchase through either site, your billing details and order information (products bought, order value, order date)
• for any course or membership, your activity (progress, logins etc) and any posts or messages within our member community
• if you attend a masterclass, webinar or other live event, your registration and attendance details
• if you engage with our emails or website, activity such as pages visited, emails opened and links clicked
• for form submissions and site visits, the traffic source that brought you to us (for example, UTM campaign parameters)

Why we collect it

We require this information to understand your needs and provide you with a better service, in particular to respond to your contact, process and fulfil your orders, and personalise the email marketing, website experience, social media content and follow-up you receive from us.

Submitting a form, making a purchase, or otherwise providing us with your information implies your permission for us to process it in the ways described in this policy.

How long we keep it

We retain this information until we have responded to your contact, for internal record keeping for a period of no longer than 3 years, or until you ask to unsubscribe from our email list. Order and billing records are kept for as long as we are legally required to for accounting and tax purposes.

For any other data we hold - including course and membership activity, community posts, masterclass and webinar attendance, testimonials and personalised video messages - we keep it for as long as it's relevant to the service or relationship it relates to, and delete or anonymise it once it's no longer needed.

Our Tools

Other tools we use

We use a number of third-party tools to run our websites and our business, which may process your personal information on our behalf:

• ActiveCampaign - our email marketing and customer relationship platform, which stores contact details, enquiry and order data, and site activity used to personalise email marketing
• Airtable - our internal database, used to store paying customer data, to run occasional analytics or clean-up on email subscriber and website user data, and to connect to form submissions from both customers and non-customers
• Fillout - powers our forms for special events and for some service purchases
• Calendly - powers appointment scheduling and booking
• Postmark - sends transactional emails (e.g. order confirmations, account emails)
• Optimonk - powers popups and optin forms on our sites
• WooCommerce and Stripe - process orders and payments made on either site (see "payments" below)
• LifterLMS - runs courses and membership on education.slickbusiness.co
• Circle - our member community platform
• Zoom - hosts our masterclasses and webinars
• WP Fusion - connects website activity and course/membership events to ActiveCampaign
• Cloudways - hosts both websites
• Cloudflare - sits in front of both websites as a CDN and security layer, processing visitor traffic and IP data as it does so
• Focus WP - our WordPress support provider, who has admin access to both sites for maintenance and technical support
• Baserow - planned use as a backup service and for visualising our internal data
• Anthropic (Claude) - an AI assistant we use to help run parts of our business, such as admin, content and analysis
• Senja - collects and manages customer testimonials
• Bonjoro - sends personalised video messages to customers

Your account login credentials will be synced between slickbusiness.co and education.slickbusiness.co so you don't need to register twice - this is handled automatically between the two sites.

None of these providers use your data for their own purposes - they process it only to provide their service to us.

This list may not be exhaustive - we may add further processors as needed to run our business, and we'll update this policy to reflect any significant changes.

International transfers

Some of our tools store or process data outside the UK. Where they do, they rely on the UK-US Data Bridge, UK-approved standard contractual clauses, or the fact that the data stays within the European Economic Area (which the UK already recognises as offering equivalent protection), depending on the provider.

Internal social media scheduling tool

Slick Business Ltd uses an internal scheduling tool to publish and manage content on its own social media and YouTube channels (including Facebook, Instagram, LinkedIn, X, YouTube, TikTok and Pinterest). This tool is used solely by Slick Business Ltd to manage its own accounts. It does not collect, store or share any data belonging to third parties or site visitors.

Our use of YouTube API Services

Our internal scheduling tool uses YouTube API Services to publish and manage content on the Slick Business YouTube channel. By using this tool, we agree to be bound by the YouTube Terms of Service. For information on how Google handles data, see the Google Privacy Policy.

Access can be revoked at any time via Google's security settings. If access is revoked, or if you ask us to, we will delete any data we hold that was obtained via the YouTube API within 30 days.

Payments

If you buy a product or service through either website, your order is processed through WooCommerce or, for some 1:1 services, through Fillout - but payment itself is always taken securely by Stripe. We do not store your full card details - these are handled directly by Stripe in line with its own privacy policy and security standards.

Security and Control

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable procedures to safeguard and secure the information we collect online.

We do not store user or customer passwords in plain text, except for a short 24-hour window if we've created a login for you and need to send you your new password. Passwords for our WordPress sites are synced between slickbusiness.co and education.slickbusiness.co.

We are a small team, and we handle all logins to our own systems as securely as possible. Our internal policy is to use two-factor authentication (2FA), multi-factor authentication (MFA) and passkeys where available, unique hard-to-break passwords, and to only access systems from secure devices.

Any screengrabs, screenshares or other information shared with us by members or customers (for example, during support or coaching sessions) is treated as highly confidential. We do not pass it on, except in the limited troubleshooting circumstances described above or where required by law.

Controlling your personal information

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law.

We never share your personal information outside our team unless it's absolutely necessary for troubleshooting with one of our trusted partners, all of whom are subject to our privacy and security policy.

How to complain

If you are unhappy with how we have handled your personal data, please contact us in the first instance and tell us what's gone wrong. We will acknowledge your complaint within 30 days and investigate without undue delay, keeping you updated on progress.

If you remain unhappy with our response, you can also contact the Information Commissioner's Office (ICO), the UK's data privacy supervisory authority.

Under UK data protection law (the UK GDPR and the Data Protection Act 2018, as amended by the Data (Use and Access) Act 2025), you have a number of specific rights with regards to your personal information:

1. Right of access - if you want to know if we are storing or processing any personal data about you, you can contact us to find out. If this is the case, you may find out what purpose it is being stored for and request a copy of your data by contacting us. Your data will be supplied as soon as is practical in a CSV (comma separated value) file format which can be opened as a simple text file or as a spreadsheet. There is no charge for making a request or for the electronic data file, but if the number and frequency of requests is unreasonable we may charge an admin fee.
2. Right to correction - if you believe that any information we are holding on you is incorrect or incomplete, please contact us as soon as possible. We will promptly correct any information found to be incorrect.
3. Right to erasure - if you want to remove your personal data from our records, you can request this by contacting us. We will remove the data as far as it is practically within our power, and where we are not legally obliged to retain it.
4. Right to object - if you no longer want us to process your data you can request this by contacting us.
5. Right to complain - see "how to complain" above.

Cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website. Read how to control and delete cookies.

We use Google Analytics (GA4) to analyse data about website visitors. Read the Google Analytics privacy policy.

We also use the Meta Pixel to collect data on site visits by Facebook and Instagram users. You can opt out of third-party tracking cookies on social media accounts in the settings for each platform. For example, here's where the settings are in Facebook (at time of writing this).

Note that disabling tracking and setting ad preferences will not reduce the number of ads you are shown on any social media, but it does allow you to control where and how your activity tracking is used to influence which ads you are shown.

Links

Links to other websites

Our websites may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Affiliate links

When we recommend a product or service the link provided on our site may be an affiliate link. This means that if you make a purchase or order after clicking through on the provided link we may receive a small commission on that purchase or order at no additional cost to you.

We never recommend products or services for affiliate income purposes, but always because we feel the product or service is a high quality offer that we would like to share with our visitors for their potential benefit.

If you wish to avoid using affiliate links you can do so by searching independently for product or service using your usual search engine.

Our own affiliate programme

Our own affiliate programme is open only to customers and select trusted partners. If you join, we collect the information you provide on your application (such as your name, email address and payment details) in order to track referrals and pay commissions owed to you.