Terms and Conditions

Last updated: 7th July 2026

1. About these terms

1.1 These terms and conditions ("Terms") govern every purchase from, and every free-of-charge engagement with, Slick Business Ltd, a company registered in England and Wales. Registered office: 59 Green Lane, Fowey, Cornwall, PL23 1DY ("we", "us", "our").

1.2 The Terms come in two parts: General Terms that apply to everyone, and Schedules that add terms for each category of engagement. When you buy or sign up, the General Terms, the Legal Terms in section 9, and the relevant Schedule all apply. If a Schedule conflicts with the General Terms, the Schedule wins for that engagement.

1.3 Your contract with us is these Terms plus the details set out at the point of purchase: the description, price, billing period and anything else shown on the order form, checkout or booking page ("Order Details"). If the Order Details conflict with these Terms, the Order Details win.

1.4 Two other documents sit alongside these Terms. Our Terms of Use govern use of our websites, slickbusiness.co and education.slickbusiness.co. Our Privacy Policy explains how we handle personal information.

1.5 We may decline any order or application at our discretion, without giving reasons.

2. Definitions

  • "Materials" - all content we provide in any engagement: courses, videos, documents, templates, our community posts, session recordings, summaries and similar.
  • "Membership" - a subscription to the Slick Business Academy at any level we offer from time to time.
  • "Nominee" - the one additional person a member may nominate to share their Membership access, where their subscription includes this.
  • "you" - the person or entity engaging with us. Where you are a company or other entity, "you" includes your officers and employees, and you are responsible for their compliance with these Terms.

Contents

3. General terms

Who can engage with us

3.1 By purchasing or signing up, you warrant that you are at least 18, legally capable of entering into binding contracts, authorised to bind any business you represent, and that all information you give us is true, accurate and not misleading.

3.2 Our products and services are designed for and sold to businesses worldwide. By purchasing or signing up, you confirm that you are acting for purposes relating to your trade, business, craft or profession, and that your purchase is wholly or mainly for business use.

Your account

3.3 Keep your login details confidential and do not share them, with one exception: where your Membership includes a Nominee, you share your website login with your Nominee and no one else. That is deliberate - trusting someone with your login is part of what keeps the Nominee system honest, and you remain responsible for everything done with it (clause 3.4). Community access works differently: you and your Nominee each get your own community login, which may not be shared.

3.4 Tell us immediately at [email protected] if you become aware of unauthorised use of your account. You are responsible for activity under your account until you have told us.

Conduct

3.5 In our communities, on our calls and in anything you post or submit, you agree to: act lawfully; treat our team and other participants with respect; post nothing abusive, defamatory, infringing or otherwise objectionable; and not disrupt or attempt unauthorised access to our systems or anyone's account.

3.6 You may not sell or promote products or services to other members or participants without our prior written permission.

3.7 If you breach clause 3.5 or 3.6, we may remove content you have posted and suspend or remove your access to any engagement, free or paid. For serious or repeated breaches we may terminate under clause 6.16 or the equivalent in your Schedule.

Training, not advice

3.8 Everything we deliver is training, education and guidance. It is not legal, financial, tax or other professional advice, and it is not advice on your individual circumstances. Your results depend on factors outside our control; we do not guarantee any particular outcome.

3.9 We work to keep information accurate and current, but tech platforms change constantly. We are not liable for information that has become out of date, except where the law says otherwise.

Availability

3.10 Our online Materials are hosted on third-party platforms. We take reasonable steps to keep them available throughout your engagement, but we are not liable for temporary unavailability, or for loss or corruption of content you or other participants have added, except where the law says otherwise.

Prices and payment

3.11 The price is the price set out at the point of purchase. Prices are never stated in these Terms; the Order Details state the current price, billing period and inclusions.

3.12 Payment is taken via the payment provider and payment methods we offer from time to time, as shown at checkout.

3.13 If we offer a plan to pay for any product or service in instalments, then unless the plan says otherwise: all instalments remain payable in full even if you stop using the product or service or the contract ends early; and if an instalment fails and remains unpaid, we may suspend or remove your access until it is paid, or end the engagement. (We do not currently offer instalment plans; this clause applies only if and when we do.)

VAT and tax

3.14 The VAT treatment for your purchase is shown clearly at the point of purchase and on your tax invoice. We always send a tax invoice. Whether VAT applies, and whether the price shown includes it or has it added at checkout, varies by product, by where you are, and by the legislation in force at the time - the checkout and your tax invoice state the position for your purchase. If in doubt, ask us before you buy. You are responsible for any taxes or duties in your own jurisdiction beyond what we collect at checkout.

3.15 If you have a VAT number, please enter it in the VAT number field at checkout. It is for your records and ours, and will be shown on your tax invoice.

Discounts, coupons and promotions

3.16 Any discount, coupon, promotional or introductory rate: applies only as stated at the time; may be time-limited or conditional; cannot be applied retrospectively; and cannot be combined with any other offer unless we expressly say so. Unless stated otherwise, the standard rate applies when a discounted subscription renews.

Business purchases and cancellation

3.17 Our products and services are sold for business use (clause 3.2). Statutory cancellation rights that consumer protection law gives to individuals buying as consumers do not apply to business purchases. Your refund and cancellation rights are as set out in these Terms and the Order Details, including any goodwill refund we offer, such as the membership refund guarantee in clause 6.12.

4. Schedule 1 - Free-of-charge engagements

4.1 This Schedule covers every free-of-charge way to engage with our content: free courses, masterclasses and webinars, downloadable guides and checklists, our email newsletter, free community spaces, blog, YouTube channel, and any other free resource we offer.

4.2 Free resources are provided as-is. We may change, restrict or withdraw any free resource at any time without notice or compensation.

4.3 These Terms still apply - in particular the conduct rules (clauses 3.5 to 3.7) and the intellectual property terms (section 9). The licence in clause 9.2 lets you use free Materials in your own business; it does not let you republish, resell or pass them off as your own.

4.4 Where a free resource involves an email sign-up, we handle your details as described in our Privacy Policy, and you can unsubscribe at any time.

4.5 Free content is training and guidance only - clause 3.8 applies.

5. Schedule 2 - 1:1 services

5.1 This Schedule covers every service we deliver one-to-one. The session length, format, preparation, deliverables, availability and price of each 1:1 service are as described at the point of booking.

Booking and payment

5.2 1:1 services are booked and paid for through the booking and payment platforms we use from time to time, as presented on the booking page. You select a time and pay in full at booking. Clause 3.14 covers VAT.

Scheduling and rescheduling

5.3 Your session must be scheduled at booking and take place within the window stated at booking.

5.4 You may reschedule in line with the rules stated at booking, including notice periods and any fees for further changes. Sessions missed, or changes requested outside those rules, may be forfeited without refund.

Cancellations and no-shows

5.5 If you cancel or fail to attend, no refund is offered.

5.6 If we need to cancel your session, you may reschedule at no cost within the original window (or a fresh window of the same length if that is no longer possible). If rescheduling is not possible, we refund the session fee in full.

Delivery

5.7 Sessions are delivered by video call, using the platform stated in your booking details. You are responsible for your own connection and setup. Screensharing is welcome.

5.8 Where the service includes deliverables (such as a recording, transcript or written summary), what is included and when it is delivered are as described at booking. Deliverables are for your internal use only (clause 9.2 applies) and support your implementation; they are not legal, financial or technical advice (clause 3.8).

Recordings and AI transcripts

5.9 Sessions are recorded and stored securely for our internal use. Where the service includes it, we make the recording available to you within 2 working days, for your internal use only. Download and store your own copy: we keep the recording for at least 1 month after your session, then permanently delete it.

5.10 We may use secure AI tools to create a transcript and help prepare your written summary. Transcripts are not shared and are deleted once no longer needed. By booking, you consent to this processing. Everything else about personal data is in our Privacy Policy.

Guests

5.11 Where the service allows, you may invite one named guest. Guest details must be provided at booking; substitutions are not permitted after payment.

6. Schedule 3 - Academy membership

What membership is

6.1 The Slick Business Academy is our membership for email marketing and automation training and support. We offer the level or levels current at any time, as set out at the point of purchase, with each level's inclusions described on the order form or sales page when you join. We may add, rename, restructure or retire levels; if we retire your level, we will move you to the closest equivalent or offer you the choice to cancel with a pro-rata refund of any prepaid unused period.

6.2 Membership begins when your first payment succeeds, with immediate access to everything in your level.

Your Nominee

6.3 Where your subscription includes a Nominee, you may nominate one person who works in your business to receive the same access as you, at no extra charge. You are responsible for your Nominee's compliance with these Terms, and their access ends when your Membership ends. You may change your Nominee by asking us - we accommodate genuine changes (such as a team member moving on) but may decline changes that amount to sharing access around a wider group.

Billing, renewal and cancellation

6.4 Membership is a subscription. The price and billing period(s) available (for example monthly or annual) are as set out at the point of purchase. Your subscription renews automatically at the end of each billing period, and you authorise us to take each renewal payment without further notice, until you cancel.

6.5 You may cancel at any time, without penalty, via your account or by emailing [email protected]. Cancellation takes effect at the end of your current billing period: you keep access until then and no further payments are taken. Except under clause 6.12 or where the law requires, amounts already paid are not refunded.

6.6 You can come back whenever you like, with a fresh subscription at the pricing current at the time. Your login is retained, so if you purchase a new subscription with the same email address you pick up where you left off - your progress and community posts are kept.

Payment

6.7 Payment is taken as described in clause 3.12.

6.8 Instalment plans, if we offer them, are covered by clause 3.13.

6.9 We do not charge interest on late payments. If a renewal payment fails, we retry it automatically; if it still fails, we place your subscription on hold with access suspended while you can pay manually; and if payment is still not made, we cancel your subscription (which also ends any legacy pricing, per clause 6.11). The full process and current timings are described on our how to renew page.

Switching levels

6.10 You may switch between the membership levels we offer. An upgrade in level takes effect immediately, and the charge for the upgrade is prorated for the remainder of your current billing period. A downgrade in level takes effect at your next renewal date. Full details, including how any proration is calculated, are provided at the time of switching and on our how to switch page.

Discounts and legacy pricing

6.11 Clause 3.16 applies to all membership discounts and promotions. Where you joined under a pricing round we have since replaced ("legacy pricing"), your legacy pricing is honoured for as long as your subscription runs continuously - including switching level or billing period, where you keep the equivalent legacy rate for your round. If your subscription expires or is cancelled, your legacy pricing ends with it, and current pricing applies to any later subscription. A discount or coupon does not create legacy pricing unless we expressly say so.

Refunds

6.12 First-time members are covered by our refund guarantee: tell us within 1 month of your first payment that you want to cancel and be refunded, and we will refund that payment in full, no conditions. Email [email protected].

6.13 When you cancel with us, we stop future payments. If you instead cancel with your card provider, it is your responsibility to make sure the cancellation reaches us too.

Member conduct and Materials

6.14 The conduct rules (clauses 3.5 to 3.7) apply in the Academy community and on all calls. Live calls are typically not recorded by us, out of respect for member privacy. Where we do record a call, we will clearly notify everyone on it and state the purpose. You may not record calls yourself, and AI notetakers are not admitted (clause 9.3).

6.15 Academy Materials are licensed under clause 9.2 for use in your own business (including your Nominee's use in that same business) only.

Ending membership

6.16 Either of us may end the membership contract immediately by written notice if the other: commits a serious or repeated breach of these Terms; becomes insolvent, ceases trading or suffers any analogous step; or acts fraudulently, dishonestly or in a way seriously damaging to the other's reputation or interests.

6.17 If your Membership ends, unpaid sums you owe (including remaining instalments under clause 3.13) become immediately payable. Ending the contract does not affect accrued rights and remedies, and clauses intended to survive (including section 9) continue in force.

6.18 If Slick Business Ltd ceases to exist, or the Academy ceases to operate as a membership, your Membership ends and we refund the unused portion of any period paid in advance, pro rata.

7. Schedule 4 - Standalone paid education

7.1 This Schedule covers one-off paid purchases that are not a Membership or a 1:1 service: paid masterclasses, digital products such as guides and templates, and any similar standalone item.

7.2 What you get - content, format, any workbook, replay or bonus, and how long you have access - is as described at the point of purchase. Where no access period is stated, access continues for as long as we host the product, with reasonable notice before we retire a product you have bought.

7.3 Where a product is described as having "lifetime access", this means the lifetime of the product: for as long as we continue to host it, and in any case at least 12 months from purchase. If we retire a lifetime-access product, we give at least 30 days' notice and, where practical, a way to download the core materials for continued use under clause 9.2.

7.4 Digital content is normally delivered immediately after purchase.

7.5 For live events: joining details are sent after purchase; you are responsible for your own connection and setup; and if we cancel a live event, we offer you the replay or an alternative date, or a full refund if neither works for you.

7.6 Except as set out at the point of purchase or required by law, standalone purchases are not refundable once digital access has begun.

7.7 Standalone Materials are licensed under clause 9.2 for use in your own business only. You may not share, resell or redistribute them - including within any team or community you run - beyond what the product description expressly allows.

8. Consultancy and partnership projects

8.1 Consultancy, implementation, retainer work, training projects, guest-expert engagements and partnership projects are not covered by these Terms. Each is governed by its own written agreement.

8.2 To talk about working with us in any of these ways, get in touch.

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